Overview
Assess the cause and physiological danger of acute agitation, use proportionate calming measures, and administer and monitor emergency sedation without overlooking a medical emergency.
Acute agitation includes heightened motor activity, distress, irritability or loss of behavioural control. The intensity of shouting does not reliably measure the severity of the illness. A frightened person who can negotiate may need space and explanation; someone who is sweating, disoriented and struggling continuously may need immediate emergency treatment. Describe observed behaviour, onset, physiology and the suspected cause instead of using a label as a diagnosis.
Start assessment while the team makes the environment safer. Ask what has happened, what the person needs and what usually helps. Observe breathing, colour, attention, gait and obvious injury before attempting a full interview. Obtain a medication and substance history from the patient, records, ambulance staff and companions when possible. Pain, urinary retention, hypoglycaemia and hypoxia may produce resistance to care without a primary psychiatric illness.